Frequently Asked Questions (FAQ)
What the heck is Tai Chi? Why do I want it? How do I get started?
TAI CHI SAFETY QUESTIONS
Is Tai Chi SAFE for Seniors and Beginners?
The primary lesson and goal of Tai Chi is to RELAX!! We learn about our bodies and how to turn off our tense muscles and reclaim our balance and posture. At Tai Chi River, we prioritize safety and low impact movement. We talk often about 'staying within YOUR personal range of motion' and 'not overdoing it'. We believe...No Pain, Gain! We encourage all practitioners to move very slowly and carefully with mindfulness. Practiced correctly, Tai Chi should never hurt, it should never overextend, and it should never twist. yet somehow these slow rhythmic motions bring great health and mental well-being.
Should I talk to my Doctor about starting Tai Chi?
Tai Chi River is designed to be relaxing, low-impact, and accessible by everyone. Professor Cheng said "come to Tai Chi as you are" so everyone can join our community and practice within personal capabilities. In fact, most lesson can be done seated in a chair or even laying down while recovering from illnesses and injuries. Depending on your current physical condition, we recommend that you ask your doctor to be safe and confident. However, many of our students have come to Tai Chi River explicitly because their doctors recommended that they find and do Tai Chi.
What do I need to get started with Tai Chi?
The Tai Chi Classics say "to practice all you need is 5 square feet and 10 minutes." This is totally True!!! Wear some comfortable clothes and shoes and stand up about 8 feet in front of your screen. Now you are ready for Tai Chi. No changing, no special clothes or equipment...no sweating and no commute from your living room. Tai Chi River has provided free videos about practicing safely and developing better posture. We recommend getting started with one or two of these introductory videos, however many people also just jump into the deep end of the Tai Chi River and get started with Basic Principles Class and Yang 37 Form Classes. Really...That's it!! Click play. Stand up. Move and feel BETTER!!!
What to expect during and after Tai Chi practice?
Tai Chi is unlike anything you have ever done before. You will start to feel physically different (Usually BETTER) within 15 minutes. The deep breathing and the focus on relaxation will open up the respiratory system, soften the muscles, and increase the blood flow throughout your body. You may begin to feel warm and calm...and HAPPIER! You may sleep much better that evening. Surprisingly Tai Chi is a significant 'workout'. Especially beginners and seniors may feel weak in the legs like after a long walk. but keep showing up and day by day, those legs will become strong and solid like the Mountain...
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.